Car, Truck and Marine Audio, Video
and Accessory Specialist

BEFORE YOU BUY ONLINE YOU NEED TO READ THIS!!

When buying electronics online, make sure you buy from authorized online retailers to ensure a MANUFACTURERS factory warranty. Please, do yourself a favor and go directly to the manufacturer’s website for a listing of authorized dealers. Its that easy but in case you want the best, read on………

JUST BECAUSE YOU GET A WARRANTY FROM AN ONLINE SELLER, DOESN’T MEAN YOU GET A WARRANTY…

If you consider buying from an online e-tailer based on price, ask yourself one question, “why isn’t the online seller not an authorized dealer?”. What did Brand X see wrong with the seller that they aren’t authorized? Unauthorized e-tailers buy bulk products on “special” or from unauthorized resellers voiding all manufacturer warranty as there is no regulation. The quality of the products can not be guaranteed once in the hands of unauthorized dealers. If the unauthorized dealer will dodge a manufacturer’s rules, they’ll dodge Joe Onlincustomer with a problem sale, for sure. At best, they offer a replace or repair at their discretion “warranty”. When they run out, you get a repaired item, maybe. Not only does warranty matter, consider the hassle of returning a defective product. We at Sommer Sound Systems charge more for a product carried in, to be installed. Why? Would you rather we not take the time to verify your product does in fact work, BEFORE we spend an hour in labor only to have defective product and you’re stuck with a labor bill and no tunes. BELIEVE IT or not, this is actually a good thing. Yes, if it had worked and then failed a day, week or month later, you would’ve had the cost ($35-$70) of removing the defective product on top of all the other charges and costs you may not be considering…

THIS IS WHERE THE HASSLES REALLY START WHEN IT COMES TO BUYING ONLINE FROM UNAUTHORIZED SELLERS….

Is the seller going to be there tomorrow? If so, will they actually respond to your email? Assuming they do, now you can look forward to hunting the original box down and all the contents for the unit (yeah right! It was in the trash before you made it home from the install!) or you will most definitely not be getting new product back-REPAIR ONLY, then find another box for that box, buy packing material for the box in the box and packing tape to seal up the box, drive to UPS or FedEx and fill out paperwork to ship, PAY THE SHIPPING and then WAIT…………….and wait……………………and wait……..and hope you see it soon and in one piece. Once all of these elements have aligned themselves and you finally have the product back in hand(2-10 weeks later), then you can look forward to the reinstall and tune labor charge($35-$70) and waiting to get an installation appointment. After all that, hours of time spent, money spent(min. $58.00-$35 install/$15 shipping/$5 packing materials/$3 gas), emails sent, days to weeks WITHOUT MUSIC, you had a warranty…

SOMMER SOUND SYSTEMS WARRANTY PROCESSING POLICY

If the product installed by Sommer Sound Systems is within the warranty period, is in stock and not only remaining inventory, we will, AT NO COST, as long as the product failure was not due to misuse, abuse or deemed ineligible for warranty by authorized Sommer Sound Systems employee, REPLACE THE PRODUCT WITH A BRAND NEW UNIT! Easy! So take your “savings” from the unauthorized seller (let say $100) and divide it by 365 and see if a day of your time, which is about the time spent processing a return, is worth 27 cents! I’ll bet your day is worth a lot more than 27 cents! Sommer Sound Systems offers a face-to-face buyer/seller experience with customized, personal customer service from a company with 18 years in business, 30 years combined experience and a guarantee that you will receive nothing short of the BEST when you buy from Sommer Sound Systems! Garanteed!

SOMMER SOUND SYSTEMS PRICE MATCH GUARANTEE

We will try to meet or beat any authorized dealer’s price either ONLINE or LOCALLY. Just print out the website’s product page that you’re considering buying from with all info including the product model number and pricing, bring in a printed/written quote from a local store or simply let us know when you come into the store that you have found lower a price online and we can look it up. That’s it! EASY!! We value our customers more than anything else and our record shows it!

We are the 2012 Better Business Bureau Torch Award for Marketplace Ethics Award recipient with and AAA+ Rating.